Built for each trade
A no-cooling call, a burst pipe, and a burning electrical panel should not follow the same script. Each workflow adapts to the risk, questions, and next action of the trade.
Trade-specific call judgment
Safety, scope, serviceability, and scheduling mean something different in every trade.
HVAC
Separate routine maintenance from comfort loss, equipment failure, and vulnerable-occupant situations before offering the next appointment.
Plumbing
Containment and safety come before scheduling. The receptionist first determines whether water is active, controlled, and near electricity.
Roofing
Roofing qualification is evidence-oriented: establish active damage, storm context, access, and insurance stage before scheduling daylight inspection.
Electrical
Electrical danger signals override routine scheduling. The receptionist stops qualification, delivers approved safety guidance, and reaches the on-call person.
Painting
Painting calls need scope clarity rather than emergency triage. The receptionist builds an estimate brief and schedules the right visit type.
Your phone line should keep working
Give your team a reliable way to answer, qualify, schedule, and escalate while they stay focused on the job in front of them.