01
Configure the business
Add services, hours, service areas, qualification questions, and escalation rules.
Business rules readyFrom business rules to live calls
Configure once. Operate on every call.
Your business knowledge becomes consistent receptionist behavior, while every call outcome stays visible and actionable.
Call pathBusiness rulesVoice receptionistLead · booking · escalation
02
Connect the call path
Forward or route calls through the approved telephony setup without changing how customers reach the business.
Inbound path connected03
Handle the conversation
The receptionist answers, identifies intent, applies the correct questions, and follows safety or escalation rules.
Call in progress04
Create structured work
Contact details, service need, urgency, area eligibility, and qualification become an actionable lead.
Lead qualified05
Book or escalate
Create the appointment when rules allow, or reach a human when the situation requires judgment or urgency.
Next action confirmed06
Review every outcome
The team sees call records, transcripts, related leads, appointments, and attention items in the dashboard.
Visible in dashboardService areas35-mile coverage
AustinIncludedPrimary area
Round RockIncludedStandard travel
Cedar ParkIncludedStandard travel
Outside 35 milesReviewDo not auto-book
Configured around the business
Teach the receptionist how your business actually works.
Define services, areas, hours, qualification questions, emergency rules, and transfer behavior from one authenticated workspace.
- ServicesAC repair · maintenance · install
- Service areasAustin · Round Rock · 35-mile radius
- Business hoursMon–Fri 8–6 · after-hours rules
- QualificationSystem · temperature · vulnerable occupants
Calendar synchronization
Availability becomes a safe booking action.
With Google Calendar connected, Receptionistant can inspect availability on the selected calendar, create the appointment event, and keep later updates or cancellations synchronized.
Customer-specific configurationControlled call connectionEvery outcome reviewableHumans receive required escalations
Your phone line should keep working
Put Receptionistant behind every call.
Give your team a reliable way to answer, qualify, schedule, and escalate while they stay focused on the job in front of them.
Business-specific configurationControlled human escalationAuthenticated customer workspace